Privacy Policy

Last Updated: March 2026

1. Introduction

Welcome to Yalla Namrah (the "App"). We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our App. By accessing and using the App, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

• Account Registration Information: When you create an account, we collect information such as your name, email address, phone number, password, profile picture, and location.
• Profile Information: Additional information you provide in your user profile, including biographical details, interests, and preferences.
• Payment Information: When you make purchases through the App, we collect payment information including billing address, payment method details (processed securely through third-party payment processors), and transaction history.
• Communication Data: Messages, comments, reviews, and any other content you create, submit, or exchange through the App.
• Support Information: Information you provide when contacting customer support, including inquiries, feedback, and support tickets.

2.2 Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers, mobile network information, and device settings.
• Usage Information: Pages or features visited, time spent on features, search queries, clicks, scrolling behavior, and interaction patterns.
• Location Information: Precise GPS location (with your permission), approximate location based on IP address.
• Log Files: IP address, browser type, referring/exit pages, access times, and clickstream data.
• Cookies and Similar Technologies: We use cookies, web beacons, pixels, and similar tracking technologies to enhance your experience.

2.3 Information from Third Parties

• Social Media Integration: If you connect your Google or Facebook account to the App, we collect information from these platforms including your public profile information, email, and social network ID.
• Payment Processors: Information from payment service providers regarding your transactions.
• Third-Party Services: Data from analytics providers and advertising networks.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, operating, and maintaining the App and services
• Processing transactions and sending related information
• Creating and managing your account
• Improving the App, user experience, and customer service
• Personalizing content and recommendations
• Sending promotional communications (with your consent)
• Responding to inquiries and providing support
• Detecting, investigating, and preventing fraudulent transactions and other illegal activities
• Complying with legal obligations and enforcing our terms of service
• Analytics and traffic analysis
• Marketing and advertising purposes
• Creating de-identified and aggregated data for research and analytics

4. How We Share Your Information

4.1 Third-Party Service Providers

We share information with service providers who perform services on our behalf, including:

• Payment processors and financial institutions
• Cloud hosting and storage providers
• Analytics and data analysis providers
• Customer support and CRM platforms
• Email and communication service providers
• Marketing and advertising partners

4.2 Business Transfers

If we are involved in a merger, acquisition, bankruptcy, dissolution, restructuring, or similar transaction or proceeding, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information when required by law or when we have a good faith belief that disclosure is necessary to:

• Comply with legal obligations, court orders, or governmental requests
• Enforce our terms of service and other agreements
• Protect the security or integrity of the App
• Protect the rights, privacy, safety, or property of our company, users, or the public

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

4.5 Public Information

Information you choose to make public (such as profile information, posts, or reviews) may be viewed and used by other users and third parties.

5. Data Security

We implement comprehensive technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data in transit
• Encryption of sensitive data at rest
• Secure authentication mechanisms
• Regular security audits and penetration testing
• Access controls and data minimization practices
• Employee training on data privacy and security

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You use the App at your own risk.

6. Your Privacy Rights and Choices

6.1 Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy of your data in a portable format.

6.2 Correction and Deletion

You may request correction of inaccurate information or deletion of your personal information, subject to certain legal and operational exceptions.

6.3 Marketing Communications

You can opt-out of receiving promotional emails and marketing communications by following the unsubscribe instructions in those messages or by adjusting your preferences in your account settings.

6.4 Cookies and Tracking

Most web browsers allow you to control cookies through browser settings. You may refuse cookies, but this may limit your ability to use certain features of the App.

6.5 Location Information

You may disable location services through your device settings. Note that disabling location services may affect certain App features.

7. Children's Privacy

The App is not intended for children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information and terminate the child's account.

Parents or guardians who believe their child has provided information to the App should contact us immediately at the contact information provided below.

8. Data Retention

We retain your personal information for as long as necessary to provide the App services, fulfill legal obligations, and resolve disputes. Retention periods vary depending on the context of processing and our legal obligations.

When you request deletion of your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we must retain it for legal, compliance, or legitimate business purposes.

9. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using the App, you consent to the transfer of your information to countries outside your country of residence, which may have different privacy protections.

10. Third-Party Links and Services

The App may contain links to third-party websites, applications, and services that are not operated by us. This Privacy Policy does not apply to these third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing your personal information.

11. California Consumer Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You have the right to request what personal information we collect and how it is used.
• Right to Delete: You have the right to request deletion of personal information collected from you.
• Right to Opt-Out: You have the right to opt-out of personal information sales or sharing.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise these rights, please submit a request through our contact information below. We will verify your identity before fulfilling your request.

12. European General Data Protection Regulation (GDPR)

If you are located in the European Union or European Economic Area, the General Data Protection Regulation (GDPR) applies to our processing of your personal data. Your rights include:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making

Our legal basis for processing your data includes: performance of a contract with you, your consent, compliance with legal obligations, protection of vital interests, performance of a task in the public interest, and legitimate interests.

If you wish to exercise any GDPR rights or have concerns about our data processing, please contact us at the information provided below. You also have the right to lodge a complaint with your local data protection authority.

13. Contact Information

If you have questions about this Privacy Policy, concerns about our privacy practices, or wish to exercise your privacy rights, please contact us:

We will respond to your inquiry within thirty (30) days. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by updating the "Last Updated" date at the top of this policy and, where required, obtaining your consent. Your continued use of the App after such modifications constitutes your acceptance of the updated Privacy Policy.

15. Additional Information for Google Play Store

This Privacy Policy is required for the publication of Yalla Namrah on Google Play Store, in compliance with Google Play Store policies. By downloading and using the application from Google Play Store, you agree to the terms outlined in this Privacy Policy.

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